Once again Budget Dumpster is lying regarding the circumstances to cover theirs since they illegally charged my credit card. We recommend for this customer to address the issue directly with his tenant and recoup any additional costs directly from him. Therefore, the charges remain valid since our organization has to cover the disposal fees associated with hauling away this debris. We apologize that we could not make this connection sooner. Should the container have been delivered in error, our team would have instructed them to leave the container empty for removal, had the customer addressed this issue at the time of delivery. Rather, two dumpsters were requested, used, and disposed of from this address. We understand that this customer would like to maintain that he has no relation to the phone number that called in requesting the larger dumpster, however, we now know that it was his tenant at this address that requested the swap out for a dumpster. Given the information, the subsequent dumpster was charged to card on file as instructed by the customer. It was clear in our communications with these customers that both parties were explicitly involved in the clean-up project. Both parties requested pricing for this address, called in about needing a larger dumpster as the smaller one on the property was not large enough, and gave word of mouth accounts of details at the delivery site. I will never rent from them again and will make sure all the contractors I work with in this area and friends never rent from them as well. According to Budget Dumpster anyone can drive around and find a budget dumpster and call in from random number requesting dumpster swaps without them verifying ANYTHING and they will happily approve it. I can do so in an email with BBB if requested. I attempted to attach the file to the complaint but it was too large. Budget Dumpster sent me the audio and they CLEARLY never verified anything. The only thing Budget Dumpster asked was to charge the card on file. The card details were also never verified as Budget Dumpster says. I don't even know who the number belongs and it definitely wasn't my dad on the other end of the call. The number Budget referenced ending in **** is not associated with my account in anyway which I told them from the beginning. For your reference, details of the offer I reviewed appear below. I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. Both dumpsters were used and the charges for the rentals remain valid. Our team verified the address of the second dumpster and the payment information at the time of the order. 75 tons, and a 20 yd dumpster was subsequently delivered. Therefore, the 10 yd dumpster was removed 6/23, with a final weight of. in our industry, multiple contractors, workers, and family members often work on projects together to coordinate logistics of a clean up. The card details were verified and the caller instructed the representative to use his son's card, which was the card on file. After the dumpster arrived on the property, we received a follow-up call from the **** phone number stating that the dumpster delivered to the address was not large enough and that he would like to order a larger dumpster. The next day, 6/22, an online order for a 10 yd dumpster was placed for this service address. On 6/21 we received a call from the phone ending in **** inquiring about pricing for dumpsters for this service address. We apologize that the customer is unhappy with the purchase of an additional dumpster. They did offer a half refund, but I shouldn't have to pay anything for a dumpster I never requested. Now Budget Dumpster is refusing to reimburse me for the full $529 they charged me, that I never authorized, they fraudulently charged my credit card without verifying any information on who was calling or even a cvc on the card or zip code. I listened to the phone call and have no idea who the person is and do not recognize the number the person called from. Budget Dumpster without verifying who they spoke to from the random phone number not on file with the account went ahead and approved the dumpster swap for an additional $529 and charged it to the credit card on file used to rent the original dumpster without verifying any credit card details. On 6/23 they got a call from a random phone number not associated with the account and an unverified person saying the dumpster wasn't big enough and they needed a swap for a 20 yard dumpster. I ordered a 10 yard dumpster from Budget Dumpster and it was delivered for $449.
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